Exporting Data
Synapse lets you export analytics data as CSV files for further analysis in spreadsheet tools, business intelligence platforms, or reporting.
What You Can Export
| Export Type | Available From | Includes |
|---|---|---|
| Email analytics | Analytics dashboard | Sent, delivered, opened, clicked, bounced counts and rates per flow or template |
| Email logs | Email Logs page | Individual email records with recipient, template, status, and timestamps |
| Flow trip data | Flow detail page | Trip records with contact, status, step progress, and timing |
| Contact list | Contacts page | Contact profiles with email, properties, and subscription status |
How to Export
From the Analytics Dashboard
- Go to Analytics in the sidebar.
- Set your desired date range using the date picker.
- Click the Export button (usually in the top-right corner of the data table or chart).
- Choose CSV as the format.
- The file will download to your computer.
From Email Logs
- Go to Email Logs in the sidebar.
- Apply any filters you need (flow name, status, date range, recipient).
- Click Export.
- The CSV will include all visible columns for the filtered records.
From a Flow's Detail Page
- Open the flow you want to export data for.
- Go to the Trips tab.
- Click Export.
- The CSV will include trip ID, contact, status, entry date, completion date, and step results.
Date Range Filtering
All analytics views support date range filtering:
| Preset | Description |
|---|---|
| Today | Data from today only |
| Last 7 days | Previous 7 days including today |
| Last 30 days | Previous 30 days including today |
| Last 90 days | Previous 90 days including today |
| Custom range | Pick specific start and end dates |
When comparing performance across periods, use the same duration for both. For example, compare "last 30 days" against "30 days before that" for a fair comparison.
Time-Series Views
The analytics dashboard includes time-series charts that show trends over time. These charts display:
- Daily email volume: How many emails were sent each day
- Engagement trends: Open and click rates plotted over time
- Bounce trends: Bounce rate over time (helpful for spotting deliverability issues)
Hover over any data point to see the exact numbers for that day.
CSV Format
Exported CSV files use standard formatting:
- Delimiter: Comma (
,) - Encoding: UTF-8
- Date format: ISO 8601 (
2026-04-07T14:30:00Z) - Header row: First row contains column names
The files can be opened directly in Excel, Google Sheets, or any CSV-compatible tool.
Tips for Analysis
Compare flow performance
Export analytics for multiple flows, then use a spreadsheet pivot table to compare open rates, click rates, and completion rates side by side.
Track trends over time
Export weekly data over several months to identify long-term trends in engagement. Declining open rates over time may indicate audience fatigue.
Identify deliverability issues
Export email logs filtered to "bounced" status. Group by email domain to see if bounces are concentrated on specific providers (e.g., all bounces from one corporate domain).
Audit contact data quality
Export contacts filtered by "no email" or "unsubscribed" to understand the quality of your contact database.
Large exports may take a few moments to generate. If you're exporting a very large date range or high-volume flow, the system will prepare the file and start the download when ready.