Guides

In-depth guides to help you get the most out of Synapse. From initial setup to advanced production patterns.

How API key scopes work, JWT authentication for the dashboard, and RBAC roles.

Step-by-step guide to migrate your flows, templates, and contacts from MoEngage to Synapse.

Automated tools for bulk migration: contact import, template conversion, and flow reconstruction.

Understand rate limits, burst allowances, and strategies for high-volume ingestion.

Common flow patterns: welcome series, re-engagement, transactional, drip campaigns.

Configure outbound webhooks to push Synapse events to your application.

Common issues and solutions. Email not sending, bounce handling, suppression rules.